Shipping & Return Policy
Everything you need to know about how we get your CPAP supplies to you — and what to do if something isn't quite right.
Same-Day Processing
Orders placed before 2 PM ET ship the same business day.
Free Fast Shipping
Free 2–3 day delivery on all orders $99 and above.
30-Night Guarantee
Try your mask risk-free. Return for a full refund within 30 nights.
Sleep Support
Real specialists ready to help with any shipping or return question.
Shipping Policy
At Harmony CPAP, we know your therapy depends on getting the right supplies on time. That's why every order is handled by a U.S.-based fulfillment team and shipped from temperature-controlled facilities in Dallas, TX, Reno, NV, and Columbus, OH. Most customers receive their order in 2–3 business days.
Order Processing
Orders placed before 2:00 PM ET, Monday through Friday, are processed and shipped the same business day. Orders received after the cutoff, or on weekends and federal holidays, ship the next business day.
Orders requiring a prescription or insurance verification are processed only after we have received and verified all required documents. Our intake team typically completes verification within 24 hours, and most customers are contacted the same day if anything additional is needed.
Heads up: Insurance-billed orders for CPAP machines and BiPAPs may take 3–5 business days to ship while we coordinate prior authorization with your provider.
Shipping Methods & Rates
| Service | Delivery Time | Rate |
|---|---|---|
|
Standard Ground
USPS / UPS Ground
|
3–5 business days |
FREE on $99+
$6.95 under $99
|
|
Expedited 2-Day
UPS 2nd Day Air
|
2 business days | $14.95 |
|
Overnight Express
UPS Next Day Air
|
1 business day | $29.95 |
|
Saturday Delivery
Select metros only
|
Saturday before noon | $39.95 |
|
AK / HI / PR / APO
USPS Priority
|
5–8 business days | From $12.95 |
Rates are calculated at checkout based on order weight and destination. All orders include carbon-neutral shipping at no extra cost.
Delivery Times by Region
Delivery estimates begin the day after your order ships. Severe weather, carrier delays, or remote rural addresses may extend delivery by 1–2 business days.
Order Tracking
The moment your order ships, you'll receive a tracking email and SMS (if opted in). You can also track every order from your account dashboard.
International Shipping
We currently ship to all 50 U.S. states, U.S. territories, APO/FPO addresses, and Canada. Canadian orders typically arrive in 7–10 business days via UPS Standard, with all duties and taxes calculated at checkout (DDP).
We're working on expanding to the UK, Australia, and the EU in 2026. Contact us to be notified when shipping opens to your region.
Return Policy
We back every order with our 30-Night Comfort Guarantee. If your mask, CPAP machine, or accessory isn't the right fit for you, send it back within 30 nights of delivery for a full refund or a free exchange — no restocking fees, no questions asked.
Return Eligibility
- CPAP, BiPAP, and APAP machines (within 30 nights)
- Masks and mask cushions (try-on under our 30-Night Comfort Guarantee)
- Humidifiers, hoses, and accessories (sealed and unused)
- Travel CPAP devices (within 30 nights)
- Opened filters, water chambers, and tubing (hygiene reasons)
- Items returned after 30 nights from delivery
- Items damaged due to misuse or modification
- Final-sale and clearance items (clearly marked)
How to Return an Item
Print the Label
We email you a prepaid UPS return label and a Return Authorization (RA) number within one business day.
Pack & Ship
Include all original packaging and accessories. Drop off at any UPS location — return shipping is on us.
Get Refunded
Refunds are issued to your original payment method within 5–7 business days of us receiving the return.
Refunds & Exchanges
Once your return is received and inspected (usually within 2 business days of arrival), we'll email you a confirmation and process your refund. Refunds are credited to your original payment method:
- Credit / debit card: 5–7 business days to post (depending on your bank)
- PayPal / Apple Pay / Google Pay: 1–3 business days
- FSA / HSA: Refunded to the same FSA/HSA card; itemized receipt available on request
- Insurance-billed orders: We adjust the claim with your insurer; any patient-responsibility amount is refunded directly to you
Exchanges ship free both ways. Just let us know what you'd like to swap to and we'll send the replacement out the same day we receive your return.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing parts, please contact us within 72 hours of delivery. Send a photo of the issue along with your order number to support@harmonyhcs.com and we'll ship a replacement at no charge — usually the same day.
You won't need to wait for the original item to come back. We trust you, and we want you sleeping well tonight.
Manufacturer Warranty
All CPAP equipment sold by Harmony is brand new, factory-sealed, and backed by the manufacturer's warranty. If a covered defect occurs after our 30-night window, we handle the warranty claim on your behalf — no manufacturer phone trees, no paperwork.
Frequently Asked Questions
Can I change my shipping address after I place an order?
Do you ship to P.O. Boxes?
What if I've already used my mask — can I still return it?
Are there any restocking fees?
My package says "delivered" but I can't find it. What do I do?
Can I cancel my order before it ships?
We're here to help.
Call us Monday to Friday, 9 AM to 12 PM and 1 PM to 5 PM Pacific, or email us any time and we reply within one business day.