How do I know if the AirFit F20 Full CPAP Mask is the right fit for me?
The AirFit F20 Full CPAP Mask is available in four sizes (small, small “for her”, medium which is included in this kit, and large), so it is important to consult with either your doctor or a Sleep Champion at Harmony HCS to help determine the best size for you.
How do I clean and maintain the AirFit F20?
It is important to clean your CPAP Mask regularly to maintain proper hygiene and extend the lifespan of the mask, as well as ensuring optimal therapy performance. You can clean the mask cushion and frame with mild soap and water and allow to air dry after out of direct sunlight. Replace the headgear and cushion as needed, depending on wear and tear.
How does the Harmony HCS CPAP mask exchange policy work?
To ensure that you find the right mask for you, we offer a 60-night return option for all complete CPAP mask systems (cushions, frames, and headgear bought separately are excluded). If the mask is not a perfect fit for you, simply contact Harmony HCS within 60 days and request an RMA (return merchandise authorization). Once we have received your returned mask, we will then issue a Harmony HCS Store Credit. You will be responsible for return shipping through a shipper of your choice. We do ask that you please return the mask in its original packaging or ziplock bag to prevent any further contamination. Expedited shipping costs are not eligible for refund. Please note that returns may take up to 10 business days to process. For further information on this, please reference the complete Harmony HCS return policy page.
How do I know which type or style of CPAP mask will be best for me?
Our goal at Harmony HCS is to identify a CPAP mask interface that delivers optimal therapy outcomes, without sacrificing comfort. Harmony HCS offers unmatched, comprehensive guidance in helping you choose the best mask interface. Access our help through a live phone consultation with a Harmony HCS Sleep Coach at 800-698-8000.
What are the different styles of CPAP mask options?
What are best practices for cleaning my mask interface?
It is important to clean your mask interface, tubing and water chamber frequently to eliminate bacteria and germs that can lead to respiratory infections and other complications. While automated cleaning systems can be great for everyday cleaning, you still should regularly clean your mask, tubing and water chamber with a CPAP safe clinical grade disinfectant. How frequently you clean your CPAP supplies is a personal choice, but the importance of doing so regularly should not be underestimated. We suggest daily if possible.
My CPAP mask is leaking. What can I do?
Mask leaks should not be ignored as any type of leak can compromise your ability to maintain positive pressure, which is an important aspect of Sleep Apnea therapy efficacy. Often, mask leaks occur due to an incorrect fit, worn out mask cushions and parts, or a less than ideal mask style of choice. If you are having any difficulties, please contact us on 800-698-8000.
Why and how often should I get a new CPAP mask cushion?
It is imperative to replace your mask cushion often to ensure optimal therapy results, even when it visibly may not appear to require replacement. Harmony HCS suggests replacing your CPAP mask pillow or cushion every 30-days as a best practice. Many of our clients replace their entire mask and start fresh once or twice a year. Not only does this help with optimal sleep therapy performance, it also helps promote proper hygiene during therapy as things like bacteria buildup may even cause unwanted infections.
Why and how often should I replace my headgear?
CPAP mask headgear and chin straps may become stretched and lose their elasticity over time and daily use, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Harmony HCS recommends that your headgear should be replaced every 6 months. A Harmony HCS Product Champion will be happy to place a re-supply order for you over the phone at 800-698-8000, or of course you can place your own order right here online. At Harmony HCS, shipping is always free.
Can I buy mask replacement parts and supplies from Harmony HCS?
Yes. All ResMed mask replacement components can be purchased directly from Harmony HCS. Click here to view all of our mask parts or call us at 800-698-8000 and a Harmony HCS product Champion will be most happy to assist you. And as alway, shipping is free.
I normally use a nasal mask. Can I use a full face mask when I have a cold?
Yes. You should remember that every mask has slightly different characteristics. For example, if you're using a ResMed device, you'll need to change the CPAP mask setting on the user menu when you switch masks. Always refer to the mask/devices compatibility test when changing mask settings on your device to ensure optimal therapy results.
Can a ResMed CPAP mask be used with another manufacturer's CPAP device?
In most cases, yes, but if you're using a non-ResMed APAP or bilevel device, you may want to check with the manufacturer to ensure it doesn’t compromise your Sleep Apnea therapy. The technical specifications of the mask are provided for your clinician or for Harmony HCS to check that they are compatible with a CPAP or bilevel device. If used outside specification or with incompatible devices, the seal and comfort may not be optimal.
If you are unsure in any way, please contact one of our Sleep Champions for further assistance.