What is included with the ResMed AirFit N30 Complete System?
The AirFit N30 Complete System includes the AirFit N30 frame, the nasal cushion of your choice, the standard (one size fits all) headgear, and the short Flexi-Tube.
How does the Harmony HCS mask exchange policy work?
To ensure that you can find the right mask for you, we offer a 60-night return option for all complete mask systems (cushions, frames, and headgear bought separately are excluded). If the mask is not a fit for you, simply contact Harmony HCS within 60 days and request an RMA (return merchandise authorization). Once we receive your returned mask, we will issue a Harmony HCS Store Credit. You will be responsible for return shipping through a shipper of your choice. We do ask that you return the mask in its original packaging or ziplock bag to prevent contamination. Expedited shipping costs are not eligible for refund. Please note that returns may take up to 10 business days to process. Please reference the complete
Harmony HCS return policy page for additional information.
How do I know which style mask will be best for me?
The goal is to identify a mask interface that delivers optimal therapy outcomes, without sacrificing comfort. Harmony HCS offers unmatched, comprehensive guidance in helping you choose the best mask interface. Access our help through a live phone consultation with a Harmony HCS Sleep Coach at 800-698-8000.
What are the different styles of CPAP mask options?
Harmony HCS proudly offers the entire family of ResMed mask interfaces. Our
mask reference guide describes the difference between nasal pillow, nasal cushions, full and hybrid full mask styles.
What are best practices for cleaning my mask interface?
It is important to clean your mask interface, tubing and water chamber frequently to eliminate bacteria and germs that can lead to respiratory infections and other complications. While automated cleaning systems like the SoClean and Sleep8 are great products for everyday automated cleaning, you still should regularly clean your mask, tubing and water chamber with a clinical grade disinfectant such as Control III. How frequently you clean your CPAP supplies is a personal choice, but the importance of doing so regularly should not be underestimated.
What's the correct way to fit a mask?
Fitting a mask properly depends a great deal on your position. Facial muscles change when we lie down and relax even further once we’re asleep, so it’s always best to fit the mask while you’re in your sleeping position. Whether you sleep in a bed with no pillows or in a recliner, you should fit your mask in your usual sleeping position. If you experience difficulties in fitting your mask, please refer to your mask user guide for complete fitting instructions or contact a Harmony HCS Sleep Coach at, 800-698-8000.
My mask is leaking. What does this mean?
Mask leak should not be ignored as any type of leak can compromise your ability to maintain positive pressure, which is an important aspect of therapy efficacy. Often mask leak is due to an incorrect fit, worn out mask cushion and parts, or a less than ideal mask style choice. If you are having any difficulties contact a Harmony HCS Sleep Coach at, 800-698-8000.
Why and how often should I get a new CPAP mask cushion?
It is imperative to replace your mask cushion often to ensure optimal therapy results even when it visibly may not appear to require replacement. Harmony HCS suggests replacing your mask pillow or cushion every 30-days as a best practice. Many of our clients replace their entire mask and start fresh once or twice a year.
Why and how often should I replace my headgear?
CPAP mask headgear and chin straps may become stretched and lose their elasticity, leading to over-tightening and discomfort. They can also trap bacteria from sweat and moisture. Your mask headgear should be replaced every 6 months. A Harmony HCS Product Champion will be happy to place a re-supply order for you over the phone at 800-698-8000, or of course you can place your order right here online. At Harmony HCS, shipping is always free.
Can I buy mask replacement parts and supplies from Harmony HCS?
Yes. All ResMed mask replacement components can be purchased directly from Harmony HCS. Click
here to view all of our mask parts or call us at, 800-698-8000 and a Harmony HCS product Champion will be most happy to assist you. Of course shipping is always free.
I normally use a nasal mask. Can I use a full face mask when I have a cold?
Yes. You should remember, though, that every mask has slightly different characteristics, so if you're using a ResMed device, you'll need to change the mask setting on the user menu when you switch masks. Always refer to the mask/devices compatibility test when changing mask settings on your device.
Can a ResMed mask be used with another manufacturer's CPAP device?
In most cases, yes, but if you're using a non-ResMed APAP or bilevel device, you may want to check with the manufacturer to ensure it doesn’t compromise your sleep apnea therapy. The technical specifications of the mask are provided for your clinician or equipment supplier to check that they are compatible with a CPAP or bilevel device. If used outside specification or with incompatible devices, the seal and comfort may not be optimal.
